Last Updated: January 2025
The security of your personal data on the bed 9 platform is our top priority. This privacy policy clearly explains to users in Bangladesh what information we collect, how we use it, and how we keep it secure.
When registering on the bed 9 platform, your name, mobile number, email address, and date of birth are collected. National ID or passport information may be requested for account verification, and is used solely for identity confirmation purposes. Mobile banking account numbers and transaction history are stored during financial transactions. Your device type, browser information, IP address, and login time are automatically recorded while using the platform. This information is used to ensure platform security and improve your experience. We never collect additional information without your consent, and all collected data is always stored on secure servers.
Collected data is primarily used to manage your account, process transactions, and provide customer service. Your login and transaction data is analyzed to ensure platform security and prevent fraud. By analyzing your preferences and usage patterns, we present more relevant content and offers. Some data is also retained to meet applicable laws and regulatory requirements in Bangladesh. We never sell your data to third parties or share it with advertisers. Only limited data may be shared with partner organizations for payment processing or where required by legal obligations.
Cookies are used on the bed 9 website and app to keep your login session active and remember your preferred settings. There are two types of cookies — session cookies (deleted when the browser is closed) and persistent cookies (stored for a set period). We use analytical cookies to help us understand which parts of the platform are used most. You can control or delete cookies at any time from your browser settings, though this may limit some features. Third-party tracking cookies are not used on our platform and your browsing history is not shared externally. Your consent regarding cookies is obtained the first time you use the platform, and you can change that consent at any time.
As a user in Bangladesh, you have the right to view, correct, and delete your own data. You can update your personal information at any time from your account settings. If you request account closure, we will delete all personal data except where required by legal obligations. You may request a copy of your data to download, which will be provided within 30 business days. The option to opt out of marketing communications is always available and has no effect on your account functionality. Please contact our support team for any data protection complaints or requests.
All your personal and financial data is protected with SSL/TLS encryption technology, which prevents third-party access during data transfers. Our servers undergo regular security audits and the latest security patches are applied. If an unauthorized access attempt to your account is detected, the account is automatically locked and you are alerted. Payment information is stored on a separate secure server and is not combined with general account data. Our staff can only access user data when necessary and based on specific permissions. In the event of a data breach, we commit to notifying affected users within 72 hours.
This privacy policy may be updated from time to time, and the date of any changes will be noted at the top of the page. For significant changes, we will notify you in advance via your registered mobile number or email. Continued use of the platform after a policy change will be considered acceptance of the new policy. If you have any questions or concerns about the privacy policy, please contact our support team directly. Our data protection team works 24/7, seven days a week to keep your information secure. For more details, please FAQ Visit the page or Terms & Conditions read.
You can request to view all personal data we hold about you at any time. Much of this information can be viewed and downloaded directly from your account settings.
You have the full right to correct any inaccuracies in your data. Information can be updated directly from your profile settings or through the support team.
If you request account closure, all data will be deleted except where required by legal obligations. This process may take up to 30 business days to complete.
If you have any questions about the privacy policy, visit our FAQ page or open an account and get started directly. Our support team is available 24/7, seven days a week.